Shipping
We currently ship Australia-wide.
Free standard shipping on all Australian orders over $150 AUD.
Orders under $150 AUD are charged a flat shipping rate at checkout.
Orders are typically dispatched within 1–3 business days.
Once your order has been shipped, you'll receive a tracking email so you can follow its journey.
We're excited to bring ARA E/CO to more places soon. International shipping will be available in the future, so stay tuned for updates.
During product launches, promotions or public holidays, dispatch times may be slightly longer.
Returns
If your purchase isn't quite right, we accept change of mind returns within 14 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned with all original packaging, tags and accessories
- Free from marks, stains, fragrances or damage
- Once your return has been received and approved, your refund will be issued to your original payment method.
Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us within 14 days of delivery at hello@araeco.com.au with your order number, a description of the issue and photographs of the item.
We'll assess the issue and arrange a repair, replacement or refund in accordance with the Australian Consumer Law.
Sale Items
Sale and promotional items are final sale unless they are faulty or do not meet the consumer guarantees under Australian Consumer Law.
Need Help?
To start a return or if you have any questions, please contact us at hello@araeco.com.au.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.